Beyond transactional: How to empower associates and drive client satisfaction
We shook things up a bit for this month's TMYK (The More You Know).
If you've looked at modernizing your branch to reflect client demands, you've probably also experienced the associated sticker shock. Don't worry, you're certainly not alone.
During this month's interactive session, we'll be diving into solutions to empower cross-trained staff as well as drastically improving the client experience.
Access this recording to learn:
- How to modernize the branch experience without taking down walls
- How to equip cross-trained staff to handle most client needs from anywhere in the branch
- How to break free from limitations of specialized roles
- How to reduce staff onboarding time
- How to offer smooth, efficient experiences for each and every client