TACKLE TRANSACTION COSTS

The retail banking industry is a whole different game than it used to be — deposits are on the decline, transaction costs are increasing, customer expectations are changing, and technologies are always evolving. Financial institutions are in search of a solution: one that provides clients with the personal touch they require for a positive experience, without requiring a costly 1:1 interaction with a banker just to complete a simple transaction.

Search no further, we’ve identified the solution. Well two to be exact: interactive digital signage and self-service technologies. Proven benefits of these innovative solutions include: increased client and staff engagement, higher client satisfaction and in-branch experience scores, and more opportunities for cross-selling and household penetration. That’s why we put together this playbook, to review the top-performing types of interactive displays and introduce the most modern self-service option on the market for financial institutes.

DOWNLOAD TO DISCOVER HOW TO:

• Use interactive displays to shift from transactional to advisory
• The most common, and successful, digital signage in branches
• Redirect expensive transactions to self-service technology and reserve associates for more meaningful interactions
• Make other plays guaranteed to result in a touchdown